Legal and policy framework: Telecommunications

Our primary duty is to ensure that telecommunications services in Jersey, and between Jersey and the rest of the world, meet current and future demands.

The law requires us to:

• Protect and promote the interests of users in Jersey by fostering competition.
• Promote efficiency, economy and effectiveness in related commercial activities.
• Further Jersey's economic interests.

We also consider:

• Service accessibility and affordability for businesses and households.
• Innovation and service quality.

Additionally, we are tasked with monitoring telecommunications services in Jersey and internationally.

Our regulatory activities ensure well-functioning markets by focusing on competition, regulatory, technical, consumer, and social policies.

Fixed telecoms

JT (Jersey) Limited (JT) has significant market power in the fixed telecoms sector, and other operators rely on its network. We have conducted market reviews to regulate wholesale markets and promote retail competition in alignment with government policy.

Mobile telecoms

In the mobile sector, operators compete directly, so we do not regulate mobile access or pricing.

Spectrum and numbering

We regulate spectrum and numbering in collaboration with Ofcom to manage these resources responsibly. More details are available on our Spectrum and Numbering page.

Monitoring and compliance

We monitor compliance with the Telecommunications Law and licence conditions. If non-compliance is suspected, we may investigate. For details, refer to the Guideline for Regulatory Investigations.