Telecoms Service Standards

Overview of the expected telecoms service standards from Jersey providers

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What are telecoms service standards?

We require local providers to publish the standard terms and conditions associated with telecoms services including any compensation or refunds available when the service level falls below stated expectations.

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How can I find out the process for resolving customer disputes?

We also require local providers to publish a consumer code that includes a process for the investigation and resolution of customer disputes.

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Where can I find out more?

You can find each service providers service standards and consumer codes below:

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