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Consumers

We work to ensure that Jersey's markets are competitive, so Jersey's consumers benefit from fair prices, quality services and choice. We oversee and regulate the island's ports, postal services and telecommunications to protect your interests.

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What the JCRA does

Stops anti-competitive business practices

Prevents mergers that could harm competition

Reviews and promotes competition in Jersey's markets

Regulates operations at ports, postal services and telecom providers

Acts on information provided by the public

What the JCRA doesn't do

Uphold Jersey's consumer protection laws

Enforce trading standards in Jersey

Provide advice on consumer rights

Regulate retail pricing

Other organisations


On occasion, we may not be best placed to help with your enquiry. In these situations, other organisations that may be able to help include:

Jersey Consumer Council
Citizens Advice Jersey
Consumer Advice Service
Jersey Office of the Information Commissioner
JFSC
Channel Islands Financial Ombudsman

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