If you need our help with your complaint, send us an email at info@jcra.je with:
- The name of the business who the complaint is against
- A description of your complaint and any evidence you have (e.g. emails or contracts)
- The company’s response, including relevant evidence
- Why it didn’t resolve the issue for you
- Your reasons for being dissatisfied with their response
- Anything else you think might help, like notes from calls or letters
- If it’s urgent, explain why
- Let us know if you’d like to keep any details (including your name) confidential
We’ll protect your identity as much as possible, and ask for your consent before sharing it with anyone. However, in some cases your identity may be clear to the business when we inform it that we’ve received your complaint.