Legal and policy framework: postal services

Explore the key legislation and policy documents for Jersey's postal services.

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What law governs postal services regulation?

The Postal Services (Jersey) Law 2004 governs the regulation of postal services in Jersey. Further details are provided in the Postal Services (International) (Jersey) Order 2005.

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What are the JCRA’s duties under the Law?

The law empowers us to license companies providing postal services in Jersey. Our primary duty is to ensure that postal services meet current and future demand, both within Jersey and internationally.

We also have additional responsibilities including:

Acting in the interests of consumers
Ensuring the efficiency of postal services
Keeping prices reasonable

Under Article 3 of the law, a licence issued by the JCRA is required to convey a letter from one place to another.

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Have there been any directions or guidance from the Minister?

Yes, directions and guidance under Article 9 of the Law were issued in February 2005.

These include:

Expectations for meeting demand for postal services
Requirements for consultation with the Minister and public on any changes to the universal service obligations

Details are available in the 'Where can I find out more' section below.

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How does the JCRA regulate the postal sector?

Our regulatory approach tis based on the Strategic Review, completed in 2024.

Key areas of focus include:

Oversight of licensees:
- Managing licences for postal service providers
- Using a user council to gather feedback
- Requiring regular reporting of key data
Safeguarding the universal service obligation:
- Ensuring Jersey Post Limited (Jersey Post) meets its obligations as set out in its Licence
- Defining how universal service obligation requirements could evolve, including expectations for cost allocation
Meeting consumer expectations.
- Imposing quality of service targets for Jersey Post
- Monitoring delivery times, consumer satisfaction, complaints and refunds

We also monitor compliance with the law and licence conditions. Where non-compliance is suspected, we may investigate. For details, see the: Guideline for Regulatory Investigations

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Is there a Government Policy Framework?

No formal policy framework exists for the postal sector. In our Strategic Review, we recommended developing one to ensure future suitability and consumer protection. To support this, we published ‘Reflections on the Review’, which outlines key areas for future policy development.

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Where can I find out more

Laws and Guidance

Postal Services (Jersey) Law 2004

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Postal Services (International) (Jersey) Order 2005

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Postal Services (Jersey) Law 2004: Directions and Guidance to the JCRA under Article 9

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Strategic Review of Postal Services

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Strategic Review of Postal Services - Reflections on the Review

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