Telecoms - Making a complaint

If you are unhappy with the service you are receiving from your service provider and wish to make a complaint, you should take the following steps:

1. Register your complaint with the service provider and follow its complaints procedure

In the first instance you should ask your service provider to try to resolve the complaint.

Customer Promise - JT Global, Airtel Vodafone and Sure each has a code of practice or similar in place which sets out its procedures for handling complaints, including time limits for resolution.

2. Submitting a complaint to us

If your service provider has been unable to resolve your complaint to your satisfaction you can ask us to consider your complaint.

Before getting in contact, please read our Guidelines on on Making a Complaint and Investigation Procedures. These contain everything you need to know in order to submit a complaint.