Post - Making a complaint

The majority of postal service customers buy standard products that are subject to standard terms and conditions. If you are unhappy with the service you have / are receiving and wish to make a complaint, you should take the following steps:

1. Register your complaint with the service provider and follow its complaints procedure

In the first place you should ask your service provider to try to resolve the complaint. Jersey Post Ltd has a code of practice in place which set out the procedures for handling complaints, including time limits for resolution.

Jersey Post Ltd Customer Charter

2. Submitting a complaint to us

If your service provider has been unable to resolve your complaint to your satisfaction you can ask us to consider your complaint.

Before getting in contact, please read our Guidelines on on Making a Complaint and Investigation Procedures. These contain everything you need to know in order to submit a complaint.