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About Us

At the Jersey Competition Regulatory Authority (JCRA), we work to ensure Islanders benefit from value, choice and access to high quality services.  We promote competition and protect consumers' interests.

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Who we are


We are an independent regulator, separate from the Government of Jersey, operating from our own offices in St Helier.

Our Responsibilities

We are a small team which oversees competition law and economic regulation in Jersey.  Our responsibilities include: 

  • Administering and enforcing Jersey's competition law
  • Regulation of the telecoms, ports, and postal sectors

These sectors are vital to Jersey's economy and its national and international connectivity.  We regularly monitor infrastructure resilience and connectivity as part of our work. 

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Meet our team


Our talented team brings a diverse range of expertise and skills to deliver on our remit.  We are equipped to adapt and handle the varied and challenging demands of our work programme effectively and efficiently.  

Who do we work with


We work in partnership with a range of organisations across the Channel Islands, the UK and internationally. These include:


The Jersey Competition Regulatory Authority (JCRA) exists to promote competition and regulate certain sectors of the economy, in the interests of consumers and businesses.

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Strategic Plan
Strategic Plan explains our strategic goals, the context within which they have been developed and the intention to build capacity to deliver them
Strategic plans
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Business Plans
Business Plans set out the work the Authority is planning for each year, and shows how we will measure success and will be funded over the year. For 2024, the main themes are the importance of regulatory certainty and support for productivity and innovation.
Business Plans
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Annual Reports
Annual Reports set out the Annual Report and Accounts for each year. They are presented to the Minister pursuant to Articles 17 and 18 of the Competition Regulatory Authority (Jersey) Law 2001.
Annual Reports
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Prioritisation Principles
Prioritisation Principles - the Authority has strategic choices to make in deciding which areas to focus its limited resources and the appropriate approach to further its aim.
Prioritisation Principles
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Governance Framework
Our Governance Framework with the Minister for Sustainable Economic Development on behalf of the Government of Jersey
Governance Framework
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Legal Frameworks
Learn more about the Legal Frameworks of Primary and Secondary legislation in Jersey.
Legal Frameworks
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Strategic goal 1: Protect and encourage competition
Enforce Competition Law effectively - with a key focus to prevent the application of anti-competitive arrangements and the abuse of a dominant position in a market and to assess mergers to prevent any substantial lessening of competition.
Encourage competition where appropriate and proportionate - use the market studies regime to address issues with competition in those markets where change would most benefit islanders.
Strategic Plan
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Strategic goal 2: Deliver effective supervision of regulated sectors
Ensure the effective regulation of specified sectors.
Encourage continuity and security of supplies of goods and services by enabling environmental and other best practices.
Strategic Plan
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Strategic goal 3: Safeguard consumers
Using both competition and regulation powers, empowers consumers to exercise informed choice and helps markets work in the best interest of Jersey. Support and work effectively alongside other Jersey consumer bodies.
Strategic Plan
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Strategic goal 4: Maintain the Authority’s reputation and resilience
Build knowledge and capability to meet future requirements and challenges.
Complement and support the work of regulatory and enforcement authorities in Jersey (and beyond) and act as a trusted adviser to Government.
Strategic Plan

Making a complaint about the JCRA

Purpose

The purpose of this policy is to make it clear how individuals and businesses who are dissatisfied with the work or conduct of the Authority may exercise their right to complain and how any complaints received by the Authority will be handled.


Making a complaint about the JCRA - This policy covers

Staff conduct - complaints made in writing about how individuals or organisations have been treated by Authority staff or representatives

Investigation procedures - complaints about the process we have followed when undertakings our investigations

General complaints - dissatisfaction regarding JCRA’s general conduct, with the aim to resolve issues and learn from feedback

Making a complaint about the JCRA - This policy does NOT cover

Appeals against Authority Decisions (see links to guidelines below)

Special procedures or Disputes under investigation

Complaints against a company we regulate

Non-Regulated Entities – complaints about entities not licensed by the Authority or outside its remit

Previously considered complaints – the Authority will not usually look into a complaint that it has already considered and responded to.

Complaints policy

The Authority, including its staff, has a responsibility to exercise good judgement and act with integrity when carrying out its functions.

Where an individual or business considers the Authority has fallen short of these standards and/or is dissatisfied with our conduct, they may submit a complaint. This may include concerns such as:

  • how they or others have been treated by the Authority;
  • actions the Authority has or hasn’t taken in performing its legal functions; and
  • the behaviour of the Authority’s officers.

 

How to make a complaint

To make a complaint, complainant should contact the Authority’s Board Secretary: sarah.price@jcra.je

If the complainant does not consider the Board Secretary to be an appropriate contact for the complaint, they may submit their complaint to the Chief Executive Officer tim.ringsdore@jcra.je

The complaint should be marked ‘complaint’ and the complainant should clearly set out their complaint and provide any documentation or correspondence in their possession to support the complaint. Complainants must also state the outcome they are seeking to achieve.

 

Standards, timeframes and process

All complaints will be treated seriously and promptly, with any personal data submitted being handled in accordance with Jersey’s data protection law.

Complaints will be handled in the following manner:

  • Receipt of written complaint will be acknowledged and logged within 5 working days of receipt.
  • Within the 5 working days, it will be decided who is the most appropriate to handle the complaint. This may include an independent third party, particularly where the complaint regards the conduct of a member of the Authority or its staff.
  • The outcome will be sent within 20 working days of receipt of the complaint. If further investigation is required that prevents this deadline from being met, we will write to the complainant to explain why and give an estimated timescale for the outcome to be provided.
  • If the complainant is dissatisfied with the outcome, a complaint will be escalated to the Board of the Authority.

 

Resolution

A complaint is an opportunity for the Authority to learn from a complainants experience and to develop, refine and improve going forward. The Authority will explain what went wrong and why, and make any necessary changes required - For example, this might include updates to processes, procedures or guidance or reconsidering a specific course of action.

 

What will not happen

  • Reimbursement from the Authority

We do not have the statutory power to reimburse the complainant or make a business reimburse the complainant.

  • Sharing of confidential information

We cannot disclose confidential matters about regulated businesses which means we may not be able to give all the details of our decision. This includes where the Authority may have taken disciplinary action against a staff member as a result of a complaint. We will confirm whether your complaint has been dealt with.

  • Admission of liability

Everything said in the outcome of our review is confidential and made on a without prejudice basis and without the admission of liability. Our complaints process is informal and designed to improve our regulatory processes.

 

Additionally, the following matters do not fall within the scope of this policy:

  • Suspected breach of regulatory requirements

Report a breach by a regulated business by emailing info@jcra.je or calling (01534) 514990.

  • Suggestions

Make suggestion on how we can improve our standards and processes by emailing info@jcra.je or calling (01534) 514990.

  • Appeals against Authority Decisions

If a complainant is unhappy about a statutory decision that the Authority has made, they may be able to appeal.  To find out how, either speak with the Officer handling the matter or refer to Competition Investigation Procedures (see section 6, page 10) or Regulatory Investigation Procedures (section 6, pages 18-19).


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